Moderation & Appeals Process

YourSecret is committed to creating a safe, respectful, and empowering environment for all users.

Our moderation system is designed to balance freedom of expression with community safety and trust.

🔒 How Moderation Works

We use a combination of:

• Automated Systems: To detect clear violations such as spam, hate speech, or threats.
• Human Moderators: To review user reports and make careful, case-by-case decisions.
• Community Reporting: Users can flag inappropriate content directly within the app or website.

All moderation decisions aim to protect users while respecting freedom of speech within the boundaries of our Community Guidelines.

🔢 What Can Be Moderated

Moderators may review and take action against:

• Posts or chats containing hate speech, threats, harassment
• Content promoting self-harm or violence
• Doxxing or revealing personal information
• Impersonation, scams, or spam
• Severe misinformation or harmful myths

Actions can include:

• Content removal
• Warning notices
• Temporary suspensions
• Permanent account bans (for severe or repeated violations)

🚨 Appeals Process

1. Submit an Appeal:

   • Email us at 📧 appeals@yoursecret.org with:
   • Your username
   • A description of what happened
   • Why you believe the moderation decision should be reviewed
   
   

2. Review by Senior Moderators:
   Appeals are reviewed by a separate team from the original moderators.

3. Response Timeline:
   We aim to respond to all appeals within 5–7 business days.

4. Final Decision:
   Once reviewed, the decision will be final, and you will be notified via email.

✨ Our Principles

• Transparency: You deserve to understand why actions were taken.
• Fairness: Appeals are handled neutrally and with fresh eyes.
• Safety First: Protecting the YourSecret community remains our top priority.

Thank you for helping make YourSecret a safe, inspiring, and empowering space for all.