Support Service
Need help? We’re here for you.
At YourSecret, we value not just your experience, but also your peace of mind.
Our support team is ready to assist you with any questions, technical issues, or community concerns.
🤔 How Can We Help You?
You can contact our Support Team for:
- Account access issues (login, password reset)
- Reporting bugs, glitches, or technical problems
- Questions about features or how the platform works
- Concerns about community behavior or safety
- Feedback and suggestions — we love hearing from you!
🛠️ Ways to Reach Us
Email Support:
📧 support@yoursecret.org
Best for technical problems, bug reports, or urgent assistance)In-App Help Center:
Navigate to “Settings” → “Help & Support” → “Submit a Request”
Website Contact Form:
[Submit a Support Ticket →]
(Quick and easy — we’ll get back to you within 1–3 business days.)
⏳ Our Response Time
- Normal inquiries: 1–3 business days
- Urgent issues (account lockout, security concern): within 24 hours
We aim to respond as fast as possible because we know your voice matters.
🛡️ Your Privacy Comes First
Everything you send to Support is handled confidentially.
We do not disclose personal data unless legally required to do so.
Your trust is our highest priority.
🧐 Before You Contact Us
Please review our [FAQ Page] — many common questions are answered there!
Check our [Community Guidelines] - if your inquiry is about content or behavior.
Thank you for being part of YourSecret.
Together, we build a safe and inspiring space for everyone.